Refund Policy

This Refund Policy explains how refunds are handled for Services purchased from Moriah the Medium through www.moriahthemedium.com or other approved channels.

 

1. General Policy

• Because Services involve reserving a specific time and preparing for your session, refunds are limited as described below.

• By booking or purchasing a Service, you acknowledge and agree to this Refund Policy.

 

2. Cancellations by Client

• Cancellations with at least 24 hours’ notice:

  • You may request to reschedule your appointment or, at our discretion, receive a refund of the session fee.

• Cancellations with less than 24 hours’ notice or no-shows:

  • The session fee may be non-refundable, and you may forfeit the right to reschedule, unless otherwise agreed.

 

3. Cancellations by Moriah the Medium

• If we must cancel your appointment due to illness, emergency, or other unforeseen circumstances, we will:

  • Offer to reschedule your session to a mutually convenient time, or

  • Provide a refund of the session fee if rescheduling is not possible.

 

4. Gift Certificates and Packages

• Gift certificates and multi-session packages, if offered, are generally non-refundable once purchased, except where required by law.

• They may be transferable to another person with our prior approval.

• Any expiration dates or additional terms will be communicated at the time of purchase.

 

5. Workshops, Classes, and Events

• For group events, workshops, or classes, specific refund or cancellation terms may apply and will be provided in the event description or registration materials.

• In general, late cancellations or no-shows for events may be non-refundable.

 

6. Dissatisfaction with a Session

• While we strive to provide meaningful and supportive Services, specific outcomes cannot be guaranteed.

• Refunds are not typically provided solely on the basis of dissatisfaction with the content or outcome of a reading, as results are subjective and based on the energy and communication present at the time.

• If you have concerns about your experience, please contact us so we can review the situation and determine an appropriate response.

 

7. How to Request a Refund or Reschedule

To request a refund or to reschedule an appointment, please contact us as soon as possible with your name, appointment date and time, and the email or phone number used for booking.

Email: moriahthemedium@gmail.com
Phone: (815) 310-5118

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Last Updated: November 17, 2025